Professional Summary

IT professional with hands-on experience administering Windows Server, Active Directory, Microsoft 365, Google Workspace, enterprise networking, virtualization, and endpoint deployments. Experienced supporting business-critical infrastructure across schools, banks, and SMB environments while troubleshooting servers, workstations, printers, networking, and cloud services. Skilled with VLANs, VPNs, DNS, DHCP, Group Policy, PowerShell, Windows deployment, Proxmox virtualization, and TrueNAS. Strong background in customer service, documentation, and solving complex technical issues with a security-first mindset.

Technical Skills

Systems Administration: Windows Server, Active Directory, Group Policy, Microsoft 365, Google Workspace, user and device administration

Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, switching, firewall configuration, Wi-Fi, network troubleshooting

Cloud & Identity: Microsoft 365, Entra ID (working knowledge), Exchange Online administration

Virtualization & Storage: Proxmox, virtual machines, TrueNAS, storage management

Operating Systems: Windows 10/11, Windows Server, Linux (Kali/Ubuntu), macOS

Scripting & Tools: PowerShell, Bash, Python, SQL, Wireshark, remote support, ticketing systems

Hardware: Enterprise workstations, printers, POS systems, imaging, diagnostics, repair

Professional Experience

IT Field Service Engineer – Hemmersbach (Dec 2024 – Present)

– Perform system imaging, deployment, and configuration for workstations, printers, and POS systems across schools, banks, and retail locations

– Diagnose and repair hardware failures to minimize downtime

– Configure network access and whitelist devices

– Troubleshoot connectivity and performance issues

– Document service work and maintain records

– Implemented VLANs and VPNs for security

– Administered Microsoft 365 and Google Workspace environments

– Provide on-site support and customer service

Information Technology Specialist – RufusTech (Mar 2024 – Nov 2024)

– Managed IT tickets and supported SMB clients

– Administered Microsoft 365 and Google Workspace environments

– Managed Windows Server and Active Directory environments

– Designed and deployed networks with firewalls, switches, and access points

– Implemented VLANs and VPNs for security

– Monitored networks for abnormal activity

– Assisted with server deployments and virtualization

– Troubleshot email and connectivity issues

Supervisor – Costco Wholesale (Oct 2015 – Mar 2024)

– Provided customer-focused sales and recommendations

– Worked in a fast-paced environment

– Assisted with inventory and service coordination

– Assisted and trained employees in the tire department

– Answered employees questions and provided feedback on different tasks

Education

Associate of Science in Cybersecurity – Southern New Hampshire University

Cybersecurity Certificate – Southern New Hampshire University (2025)

High School Diploma – Eisenhower High School (2014)

Projects & Hands-On Experience

– Built a home lab using Proxmox virtualization

– Deployed Kali Linux for security testing

– Used Wireshark for traffic analysis

– Built a TrueNAS storage server

– Created VLAN-segmented home network

– Implemented basic intrusion protection

Additional Strengths

– Strong troubleshooting and analytical skills

– Quick learner and adaptable

– Experience working independently and in teams

– Strong communication skills

– Committed to continuous learning